How do I get a tracking number for my order?

Your tracking number will be automatically emailed to you once your order has shipped.

If it's been 3 business days and you still don't have a tracking number, please contact us via the "Contact" link at the top of the website.

How long does shipping take?

UPS ground please allow 7-10 business days

Orders are usually shipped from the warehouse within 2 business days. The above times are estimates from the day you place your order.

Do you ship internationally?

No, we only ship within the United States, including Alaska, Hawaii, Puerto Rico, Guam, Virgin Islands and Military APO/FPO addresses.

Are shipments insured?

Yes, insurance is included in the cost of our shipping rates

It's been two business days...how come I still don't see a tracking number?

Most of our orders ship within 2 business days, however occassionally it may take longer. Also, it can take up to an additional 24 hours for us to input all the tracking numbers into our system. If it has been more than three business days and you still don't see a tracking number, please contact us using the "Contact" link at the top website.

One other note: by default we ship orders going to a physical address within the Continental United States via UPS Ground. However, if you have a very small order that weighs less than 1 pound, your order may be shipped via USPS Priority Mail. The nice thing about Priority Mail is that you customer will get it much faster than they would through UPS Ground (usually around 3-5 business days rather than 7-10). Please simply contact us and we will send you the USPS Confirmation number, which you can use to track the package at www.usps.com

How can I pay for my order?

Currently we accept PayPal only. Sorry, we no longer accept checks or money orders via mail and we do not take checks by phone.

Return Policy for broken or defective items

If you receive a broken or defective item, please contact us immediately. We will provide you instructions on returning and / or receiving a replacement item. You must contact us within 30 days of receipt of merchandise. Do not return merchandise without contacting us first. Please email us a picture of the damage we will then mail apre-paid return shipping labels and wait for the item to be returned to us before we can issue a refund or exchange.

Returns cannot be accepted after 30 days.

Merchandise must be returned in it's original inner packing and must be in resaleable condition. Merchandise, merchandise packaging, and inner packing must bear no markings or be otherwise defaced or damaged. No credit will be given for items that do not meet these requirements.

Please contact Customer Service for return authorization before returning merchandise.

If a customer refuses delivery of an item, or the wrong address is given at the time the order is placed and the order cannot delivered, the 20% restocking fee will automatically apply and shipping charges will not be refunded.